FAQs About TELS® Building Services and Technicians During COVID-19
A Message from Direct Supply TELS Executive Vice President, John Walter
As we navigate changes to our everyday lives as a result of COVID-19, know that the health of your buildings and, most importantly, everyone inside remains our priority. Our commitment to high-quality service and satisfaction has never been more important, and we are striving to comply with all federal, state and local regulations when providing services in your buildings. Because of the essential work you do, Direct Supply TELS is, too. We will continue providing essential services to keep your facilities running smoothly and will continue to evolve as additional information, solutions and requirements become available.
I’d like to address frequently asked questions about TELS Building Services and our network of technicians, and the safety precautions and guidance around them. Check back often as we will regularly refresh this page with new and/or updated information.
Frequently Asked Questions
Last Updated 10/12/20
What is your service provider COVID-19 testing policy?
When applicable, we are reactively sharing customer-specific requests around testing with our service provider partners.
What if my community requires rapid on-site testing?
If my building requires staff testing, does that apply to service providers as well?
- Florida: Testing is required for “staff.” This definition excludes vendors/contractors. Vendors should be screened and wear appropriate PPE, and not come in close contact with residents (see FAQ 2.d)
- Washington: Testing is required for “staff.” Staff is defined as any employee, vendor, consultant, volunteer or service provider that has close contact (being within 6 feet for at least 15 minutes) with any resident or another staff person at a facility (see “When do they need to be completed?” Page 2)
- New York — Executive Order 202.30 required testing of “Personnel … including all employees, contract staff, medical staff, operators and administrators” twice per week. This requirement was amended by Executive Order 202.40 (dropping frequency from 2x/week to 1x/week for facilities in areas in Phase Two) and the effective dates were extended with Executive Order 202.41. The first executive order went into effect in May. The Department of Health’s letter to operators and administrators uses the same definition of Personnel, as does the FAQ about testing
What precautions are you taking to limit the spread of COVID-19 during service events?
Can I request a service provider wear a mask in my building?
What if a service provider tests positive for COVID-19 after working in my building?
If a service provider company notifies TELS of a positive case with one of its technicians, we will then notify you of the date, time and job when the technician was in your building, if applicable. Through TELS, every service event is tracked for your visibility, and we offer regional notifications to provide awareness to regional and corporate leaders when services are requested, dispatched and completed. Please make sure you are opted in and/or reach out to TELS to learn more.
Can you guarantee service provider availability?
Do you offer any services specific to COVID-19?
TELS Building Services has partnered with specialized cleaning professionals to support senior care communities when targeted disinfection needs arise. Infection prevention products, such as PPE and thermal scanners, have been added to the portfolio of solutions available at Direct Supply to help prevent the spread of COVID-19 and other pathogens. Needlepoint Bipolar Ionization (NPBI™) is our newest offering in the fight against airborne pathogens like COVID-19. This proven safe and effective technology inactivates pathogens, reduces particles and controls odors, and is easily installed in your existing HVAC system.